Emotional Labour and the Autonomy of Dependent Self-Employed Workers: The Limitations of Digital Managerial Control in the Home Credit Sector

Changes to the labour process in home credit sector have exposed industry’s agency workforce increased levels of digital managerial control through introduction lending applications and algorithmic decision-making techniques. This article highlights heterogeneous nature impact digitalisation on worker autonomy – specifically, terms workers’ engagement unquantified emotional labour. By considering limitations relation qualitative elements process, it becomes evident that has scope be a source for dependent self-employed workers when set against backdrop heightened control. therefore contributes ongoing debates surrounding digitalisation, quantified